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Read More...Protected: Scheduling Payments Guide
Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Go Paperless and Enter for a Chance to Win $250
Sign up now, create a customer portal account, & switch to paperless billing. Other benefits include: View your bill instantly Receive outage alert notifications Set up scheduled payments Mange payment information Manage account details 1. Go to www.swwc.com/myaccount. Click on “Need a profile? Sign up.” 2. Sign up for a […]
Read More...Be Water Smart: Introducing Water Sense
Check them out: Comparing Your Past Usage The Compare Your Usage feature in the portal allows you to view your average water usage at any given time, as well as comparing your past usage for this billing period. My Water Score My Water Score allows you to take a close […]
Read More...Taking care of water systems for the next crisis is our duty
Jeffrey L. McIntyre, President of Texas Water Utilities Last February’s winter storm Uri marked a severe weather event unlike any most Texans have ever faced, leaving millions without power in freezing conditions. As outages persisted, pipes froze, and millions faced water disruptions due to water main breaks, mechanical failures, and […]
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